Refund policy

Returns & Refunds

At Pine + Pīkake Threads, every item is handmade with care. Because of the handmade nature of our products, all sales are final and we do not accept returns or exchanges.

If your order arrives damaged, defective, or you received the wrong item due to an error on our end, please contact us within 7 days of delivery at pinepikakethreads@gmail.com. Include your order number and photos of the item so we can review the issue.

If the mistake was ours, we will work with you to make it right. Depending on the situation, this may include a replacement, store credit, or a refund.

Please note:

• Items must not have been worn, washed, or altered.
• Refunds or replacements are issued at our discretion for verified errors on our part.
• We are not responsible for delays, lost packages, or damage caused by the shipping carrier, though we’ll gladly help you file a claim when possible.

Thank you for supporting our small handmade business—we truly appreciate every order!